These policies are designed to ensure a smooth and enjoyable experience for all of our customers.

By placing an order with Oh So Ono Bakery, the customer agrees to these terms and conditions and agrees not to

pursue legal action in the event of dissatisfaction, allergic reactions, or other issues related to the products or services provided.

Thank you for choosing Oh So Ono Bakery, and we appreciate your understanding and cooperation.

 

Our Guarantee

​

Oh So Ono Bakery will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract.  We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

 

Allergy Disclaimer

​

Customers are required to disclose any allergies at the time of placing the order. All our products are organic and gluten free but may contain common allergens such as nuts, dairy, eggs and soy. We aim to accommodate dietary restrictions whenever possible, but please note that some flavors and decorations simply can not be made without certain ingredients, thus, can not accommodate certain allergen free requests. Also, please be aware that although we have strict processes in place to prevent cross-contact and we use only allergen free certified ingredients, there is still a slight risk of the presence of any allergen. Therefore, Oh So Ono Bakery cannot be held liable for any allergic reactions caused from consumption of our baked goods.

 

Deposits, Payments, Cancellations

​

For online orders, all sales are final. Refunds will not be issued. Order credits may be given if the order is cancelled with 3 days notice. Orders cancelled with less than 3 business days notice will not be refunded or credited.

For custom orders: A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered over $500.00.  The remaining balance is due fourteen (14) business days prior to the delivery date. Any changes to this order must be made no later than fourteen (14) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges. For orders less than $500.00, full payment is due fourteen (14) business days prior to the order completion date.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of fourteen (14) business days. For cancellations with more than fourteen (14) business days notice, a credit may be given for a future order*, less the fair market value of items that cannot be re-used.  *This offer is subject to the future date being available.

If full payment is not received by the due date, the order may be cancelled.

 

Refund Policy

​

Oh So Ono Bakery will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Oh So Ono Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered.

Cake flavor and texture is subjective. Please note, we do check every cake order to insure the highest quality. Quality determination is solely at the discretion of Oh So Ono Bakery. Our cakes are baked from scratch with all organic, natural ingredients, and need to be kept out at room temperature (between 68-72 degrees) for at least 30-45 minutes prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

 

Design Variations

​

Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations.  Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.  In the event that a major variation needs to be made Oh So Ono Bakery will communicate this to the customer and seek re-design approval.

​

Care and Handling

​

We are not responsible for any damage to the cake after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.

If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Oh So Ono Bakery.

• In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Oh So Ono Bakery. The person placing this order should obtain a notice of plant safety, in question, from the florist.

• Oh So Ono Bakery is not responsible for any damage to the cake caused by the placement of flowers or other items on the cake by another party.

 

Pickup and Delivery

​

Pickup Deadline: Customers are responsible for picking up their orders on the scheduled date. Any order not picked up by the end of the 3rd day from the scheduled pickup date will be discarded, and no refunds will be issued.

 

Delivery Terms: Delivery services are available for an additional fee. The delivery fee will vary based on the delivery location, and it will be communicated to the customer before confirming the order.The delivery time will be confirmed two (2) business days before your event date. Cakes may be setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options.

*The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products.  In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Oh So Ono Bakery cannot be held liable for more than the price of the cake described in this order. If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.

No Liability for Unforeseen Circumstances
 

Oh So Ono Bakery cannot be held liable for circumstances beyond our control, including but not limited to natural disasters, accidents, illness or other unforeseen events that may affect the fulfillment of orders. Refunds will be considered if said circumstances occur before the fourteen (14) day order delivery date.

 

Photographs and Marketing

We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.

 

Rental Items

 

All rental items will be for a seven (7) day period. The day of the event and up to six (6) days after. A late fee of $25.00 per day will be imposed for each day the items are late. Should any parts be not returned or damaged in any way, the renter will be responsible for the cost of replacing the entire item.  The rental rates, return date, refundable deposit, and replacement cost is noted on the invoice or in the contract. A returnable security deposit will be refunded when ALL rental items are returned in the same condition. 

​

 

Mahalo for choosing Oh So Ono Bakery for your custom baked goods!

​